Terms of use

Last updated: 20 September 2026

These terms govern the use of the website this website (the "Website") and all orders placed through it. The Website is operated by Phoenix-Dynamics SRL, Rue de la résistance, 26, 4681 Hermalle-sous-Argenteau, Belgium, company number BE1021731088, VAT BE1021731088 ("we", "us"). Contact: info@alxsys.com.

By accessing or using the Website you accept these terms. If you do not accept them, do not use the Website.

1. Who may use the Website

The Website is intended for professional users: defence and security organisations, public authorities, businesses and their authorised representatives. It is not intended for persons under 18.
You must not use the Website if you, or the organisation you act for, are subject to sanctions or restrictive measures of the European Union, the United Nations, Belgium or any other applicable jurisdiction.
We may refuse, suspend or end access to the Website, to an account or to any part of the Website at any time, without giving reasons and without liability.

2. Accounts and restricted content

Registration requests are reviewed. We decide at our sole discretion whether to approve, restrict or refuse an account, and we may verify your identity, organisation and intended use and ask for additional information at any time.
You must provide accurate, complete and current information and keep your password confidential. You are responsible for all activity under your account. Tell us immediately at info@alxsys.com if you suspect unauthorised use.
Accounts are personal. They may not be shared or transferred.
Documentation, datasheets, prices and other information made available only to registered or approved users ("Restricted Content") are confidential. You may use them only to evaluate or use our products within your organisation. You must not disclose, publish, copy (except for internal evaluation), modify, reverse engineer or transfer them to any third party without our prior written consent. This obligation continues after your account ends.
Restricted Content may itself be subject to export control (section 7).

3. Information on the Website

The content of the Website — including product descriptions, specifications, performance figures, images, videos, prices, stock levels, release dates and delivery estimates — is provided for general information only. It is not an offer, a contractual commitment, a warranty or professional advice.
Specifications and performance figures are indicative. They are obtained under specific test conditions and vary with configuration, environment and use. Products, versions and specifications may change without notice.
We do our best to keep the Website accurate and available, but we do not guarantee that it is complete, accurate, current, uninterrupted, secure or free of errors or malicious code. The Website is provided "as is" and "as available".
Links to third-party websites are provided for convenience only. We have no control over them and accept no responsibility for them.

4. Acceptable use

You must not:

use the Website in breach of any law or regulation, including export control and sanctions law;
attempt to gain unauthorised access to the Website, to other accounts or to our systems or data, or test, scan or probe their vulnerability;
introduce malicious code, overload or disrupt the Website, or collect content by robots, scrapers or other automated means (except search engines that respect our robots.txt);
submit false, misleading, unlawful or infringing information, or impersonate any person or organisation;
use content of the Website to develop competing products or to train machine-learning models.

5. Intellectual property

All content of the Website — texts, images, videos, designs, logos, the ALX Systems name and trademarks, software and documentation — belongs to us or our licensors and is protected by intellectual property law. Apart from viewing the Website and, for Restricted Content, the use allowed in section 2, no right or licence is granted to you. You may not copy, reproduce, modify, distribute or publicly display any content without our prior written consent.

Information you send us through the contact form or by e-mail is not treated as confidential unless we agree otherwise in writing, except personal data, which we handle as described in our privacy statement. We are not obliged to answer any request. The newsletter is optional and you can unsubscribe at any time.

7. Export control and end use

Many of our products, their components, software, technology and documentation are subject to export control and sanctions rules, including Regulation (EU) 2021/821 on dual-use items, the Belgian regional legislation on trade in arms and military goods and, where applicable, foreign rules such as those of the United States. Some of our products are military goods.
Before any sale, delivery or disclosure we may require end-user statements, end-use certificates, import permits or other documents, and we may need an export or transfer licence. We do not deliver anything until every required authorisation has been obtained. Delivery dates are subject to obtaining them. The refusal, delay, suspension or withdrawal of a licence releases us from our obligations without any liability.
You undertake to comply with all applicable export control and sanctions rules; not to use, sell, re-export or transfer our products, software, technology or documentation in breach of those rules or for any prohibited end use, including any use related to weapons of mass destruction; to obtain our prior written consent before any re-export; and to inform us immediately of any change of end user or end use.
We may refuse or cancel any order, and suspend any account, if we consider, at our sole discretion, that it may breach these rules or expose us to legal or reputational risk.

8. Online orders — conditions of sale

These conditions apply to every order placed through the Website, together with any specific quotation or written agreement, which prevails in case of conflict. Your own general terms and conditions do not apply, even if they are referred to in your order or other documents.

8.1 Professional customers only. Online orders are reserved for businesses, public bodies and other organisations acting for professional purposes. By ordering, you confirm that you act in that capacity and are authorised to bind your organisation. We do not sell to consumers.

8.2 Contract formation. Placing an order is an offer to buy; it does not bind us. A contract is formed only when we confirm the order in writing, which we do by sending our invoice or an order confirmation. Until then we may refuse an order in whole or in part without giving reasons, in particular for export control, sanctions, credit, availability or pricing reasons. Obvious errors in prices or descriptions do not bind us.

8.3 Prices. Prices are in euro and exclude VAT, shipping, packaging, insurance, customs duties, taxes and any other charges, which are added to the invoice where applicable. The applicable price is the one shown when the order is placed, unless it contains an obvious error.

8.4 Minimum quantities, pre-orders and made-to-order items. The minimum order quantities shown on the Website apply. Release dates of pre-ordered products, manufacturing times and delivery times are estimates, not binding deadlines. A delay does not entitle you to damages. You may cancel an order because of a delay only if the delivery is more than 90 days late and after giving us written notice.

8.5 Payment. Invoices are payable in full, without deduction or set-off, by the due date shown on the invoice (30 days from the invoice date unless stated otherwise), by bank transfer using the structured communication shown on the invoice or through the online payment service we offer. We may require payment in advance before starting production or shipping. Any amount unpaid on its due date bears, automatically and without prior notice, interest at the rate set by the Belgian Law of 2 August 2002 on combating late payment in commercial transactions, together with the fixed compensation for recovery costs provided by that law, without prejudice to our right to claim higher proven costs. We may suspend all deliveries while any amount is overdue.

8.6 Delivery and risk. Unless otherwise agreed in writing, goods are delivered FCA our premises (Incoterms® 2020) and risk passes to you when the goods are handed to the first carrier. If we arrange transport or insurance, we do so on your behalf and at your cost. You must inspect the goods on receipt and report visible defects, damage or shortages in writing within 8 days; otherwise the goods are deemed accepted.

8.7 Retention of title. The goods remain our property until the price, interest and costs have been paid in full. Until then you may not pledge, sell or transfer them, and you must store them so that they can be identified as ours. Risk remains with you from delivery.

8.8 No cancellation. A confirmed order cannot be cancelled or changed without our written consent. If we agree, we may charge the costs already incurred and, for made-to-order items, up to their full price.

8.9 Warranty. Unless a different warranty is stated in writing for a specific product, we warrant that our products are free from material defects in materials and workmanship for 12 months from delivery. Our only obligation under this warranty is, at our choice, to repair or replace the defective product or to refund its price. The warranty does not cover normal wear, batteries and consumables, or damage resulting from accident, crash, combat or hostile action, misuse, improper storage or transport, use outside the specifications, the documentation or the applicable regulations, modification or repair by anyone other than us, or software, payloads or components not supplied by us. Defects must be notified in writing within 8 days of their discovery. All other warranties, express or implied, including fitness for a particular purpose, are excluded to the extent permitted by law.

8.10 Your responsibilities. You alone are responsible for choosing products suited to your needs; for obtaining all authorisations, registrations and permissions (including airspace, flight and radio-frequency authorisations); for operating the products safely and lawfully, by trained personnel and in line with our documentation; and for complying with all laws that apply to their possession and use.

9. Liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss, loss of profit, revenue, business, contracts, data, goodwill or anticipated savings, loss of use, or claims of third parties, however caused.
Our total liability arising from the use of the Website is limited to EUR 500. Our total liability arising from or in connection with an order is limited to the price actually paid for the product concerned.
These limitations do not apply to liability that cannot be limited under applicable law, such as liability for fraud, intentional misconduct, or death or personal injury caused by our fault.
You will indemnify us against any claim, loss, cost, fine or penalty resulting from your breach of these terms, in particular of sections 2, 4 and 7, or from the use of our products by you, your end users or any third party to whom you transfer them.

10. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including war, hostilities, terrorism, epidemics, natural disasters, strikes, shortages of components, materials or energy, failures of suppliers or carriers, cyber-attacks, acts of government, embargoes and sanctions, and the refusal, delay or withdrawal of licences.

11. Changes

We may change these terms at any time. The version published on the Website when you use it, or when you place an order, applies. We may also change, suspend or discontinue the Website or any product at any time.

12. General

If any provision is found invalid or unenforceable, the other provisions remain in force and the provision concerned is replaced by a valid one that comes closest to its purpose. Our failure or delay in enforcing a right is not a waiver of it. You may not assign or transfer your rights or obligations without our prior written consent. These terms are written in English; if they are translated, the English version prevails.

13. Applicable law and competent courts

These terms and every contract to which they apply are governed by Belgian law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). Any dispute falls within the exclusive jurisdiction of the courts of the judicial district of our registered office, without prejudice to our right to bring proceedings before the courts of your registered office or domicile.

Questions about these terms: info@alxsys.com.